Return Policy
All Sales Final
Effective Date: Sept 07, 2025
We are committed to providing high-quality products and ensuring customer satisfaction. To maintain the integrity of our operations, we have implemented an “All Sales Final” policy. This policy applies to all purchases made through our online store.
No Returns or Refunds
We do not accept returns or provide refunds. All sales are final once a purchase is completed. However, exchanges may be offered under limited circumstances.
Exceptions
While our general policy is that all sales are final, exceptions may include:
- Incorrect Items: If you receive the wrong item, please contact us immediately. We will arrange for the correct item to be shipped to you.
- Defective Items: If you receive a product with a manufacturing defect, please email us within 90 days of delivery with a clear photo of the defect. Once reviewed, we will determine if the item is eligible for an exchange. Customers are responsible for any return shipping costs and applicable duty fees.
Contacting Customer Service
To report an incorrect or defective item, please contact our customer service team at modalibreofficial@gmail.com. Include your order number, a description of the issue, and supporting photos. Our team will review your request and respond promptly.
Policy Changes
We reserve the right to modify or amend this policy at any time. Changes will take effect immediately upon being posted to our website.
Agreement to Policy
By completing a purchase on our website, you acknowledge and agree to the terms of this Return Policy.
Contact Information
For any questions or concerns, please contact us at modalibreofficial@gmail.com